Average Reviews:
(More customer reviews)I bought a 410acr rack from these people last year.. The front wheel chock piece bent under normal used. I only carry a dirt bike around. I've been trying to get a replacement part for my rack for the last 2 or 3 months (it's been so long I don't remember when I first called them). I've sent emails and even talked to owner himself, so he says. I live in CO, supposedly they are located in CO as well (except they don't give an address), part of the reason I bought this rack in particular, keep business local.. I now regret my decision to buy from these people 100% I still have a broken rack that can't be used, I'm out $400 on an expensive bike carrier that is now useless to me.. I'm considering having someone fabricate me a piece so that I use this bike rack again. It says right on there web site that they have the BEST customer service.. BS!!!! I've never been so upset about trying to get a part for something that I have bought... I've called these people I think about 25 times and left numerous messages.. never once a return call, I'm seriuos, NOT one return phone call or email, only time I have talk to anyone is when someone actually picks up the phone.. if you don't believe me, just try calling there phone number, 303-450-2881, you'll get the answering machine I promise. DO NOT buy anything from these people unless your sure you'll never have to call them for a spare part. I even tried to have TRAILER SOURCE, one of they distributors order me the part, they told me the same thing, can't get a hold of anyone..BUYER BEWARE!!!I never write reviews about anything I buy, but I'm so upset with this people that I had to share my experience.
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