Average Reviews:
(More customer reviews)This particular item is fantastic! Functionality is awesome! The box itself is a little hard to handle by a single person, but can easily be handled by two. For security, go ahead and order the locking hitch pin, for stability reasons, order the hitch tightener, and for legality reasons, go ahead and order the license plate relocation kit with light. Unfortunately, I was awaiting the item for an upcoming trip, and when it arrived, the hardware and swingaway was not part of the shipment. The customer service that I received following that initial call was atrocious, and each process and escalation procedure that was, or wasn't followed needs to be looked at and corrected accordingly. I am in the customer service industry, and was extremely disappointed, not only in the ways that my issue was handled, but the number of times that I was lied to by representitives of the company. If one more persons reads me a script of how they are the supervisor on duty, and that a manager is not available, I'm going to scream, and insist yet AGAIN to speak to someone in the US. Overall a very sad, disappointing customer service experience, and I will make sure that hundreds and potentially thousands of people hear about it.
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